Warranty

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Spigen. Please let us know if you have received any defective items by submitting a ticket.

2 Easy steps for Your Warranty!

1. Read through our warranty policy to see if your item(s) qualify.
2. Submit a ticket with following details:
• Proof of purchase (such as your order number with us)
• Description of the issue
• A photo or video of the issue

Submit a ticket Warranty FAQ

Spigen Retail Exclusive Limited Lifetime Warranty Policy:

• The below warranty policy outlines the terms and conditions governing our warranty program, aimed at providing assurance and satisfaction to our valued customers who have made purchases on Spigen authorized retail reseller. Please carefully review the following information to understand the scope of our warranty coverage and any exclusions that may apply.

Eligible Purchases:

• Our limited Lifetime manufacturer warranty applies to products purchased through the authorized channels operated by Spigen Inc. based in the United States of America, Canada (the “Product”):
• This limited warranty applies only to components of the Product that are not subject to accident, misuse, neglect, fire or damage from other external causes, alteration, repair, or commercial use.

Exclusions: 

The warranty does not cover the following:

• Normal wear and tear resulting from daily use of the product
• Product usage for unintended purposes
• Misuse, mishandling, accidents, or any other abnormal use of the product
• Damage caused by improper or unauthorized repair or maintenance
• Products that are not genuine or not manufactured by Spigen
• Purchases made through third-party sellers not authorized by Spigen

Warranty Coverage:

• Our warranty ensures that Spigen Products are free from defects in materials and workmanship under normal use. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product. Defects are defined as imperfections or flaws resulting from manufacturing errors, which may be remedied within the remaining warranty period. The original product is required for any future warranty requests. Accidental drops, installation failures, or normal wear and tear due to owner usage are not covered under this warranty.
  
  If you obtain a replacement Product or part, this limited warranty applies to such Product or part for the remainder of the original warranty period.

Warranty Limitations:

• TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPLACEMENT SERVICE.
  
  SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
  
  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. SPIGEN RESERVES THE RIGHT TO REPLACE, REPAIR, REBUILD, OR RECONDITION PRODUCTS AT ITS SOLE DISCRETION. IF THE PRODUCT UNDER WARRANTY IS NO LONGER AVAILABLE, SPIGEN MAY REPLACE IT WITH A SIMILAR OR SUPERIOR PRODUCT.

Exclusions for Sale and Promotional Items:

• Please note that all final sale and promotional items are not eligible for returns, exchanges, or warranties. For any inquiries regarding our warranty program or assistance with a warranty claim, please contact our customer support team.